Your privacy and confidentiality are our top priorities
SoberLifeSolutions ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of all individuals seeking information about Alcoholics Anonymous meetings and recovery resources. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We understand the sensitive nature of seeking help for addiction and recovery. We have designed our privacy practices with your confidentiality as our highest priority. You can browse our AA meetings directory and access most of our resources without providing any personal information.
We may collect information that you voluntarily provide when you:
This information may include:
When you visit our website, we may automatically collect certain information about your device and usage, including:
| Type of Data | Purpose |
|---|---|
| IP Address | Security, fraud prevention, and general location for relevant meetings |
| Browser Type | Website optimization and compatibility |
| Device Information | Mobile optimization and user experience |
| Pages Visited | Understanding user needs and improving content |
| Time and Date of Visit | Traffic analysis and resource planning |
| Referring Website | Understanding how users find us |
We want to be clear about what we do NOT collect:
We use the information we collect for the following purposes:
We want to be absolutely clear: We never sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information only in these limited circumstances:
When you call our helpline:
Cookies are small data files placed on your device when you visit a website. They help the website remember your preferences and understand how you use the site.
We use cookies and similar technologies for:
You can control cookies through your browser settings:
We respect Do Not Track (DNT) browser signals. When we detect a DNT signal, we do not track your browsing behavior across websites.
We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
You can help protect your information by:
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
| Type of Data | Retention Period |
|---|---|
| Contact form submissions | Up to 2 years or until resolved |
| Email correspondence | Up to 3 years |
| Website analytics data | 26 months |
| Server logs | 90 days |
| Helpline call records | As required by applicable law |
You can request deletion of your personal information at any time by contacting us. We will comply with your request unless we are required to retain the information by law.
You have certain rights regarding your personal information:
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
To protect your privacy, we may need to verify your identity before responding to requests about your personal information.
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any information on this website.
If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information as quickly as possible. If you believe we might have information from or about a child under 13, please contact us immediately.
For teenagers aged 13-17 seeking help:
Our website may contain links to third-party websites, including:
These third-party sites have their own privacy policies. We are not responsible for the privacy practices of these other sites. We encourage you to read their privacy policies before providing any personal information.
We use Google Analytics to understand how our website is used. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information only to improve our site. Google Analytics collects only the IP address assigned to you, rather than your name or other identifying information.
You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
California Civil Code Section 1798.83 permits users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. As stated in this policy, we do not share personal information with third parties for their direct marketing purposes.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
We maintain archives of prior versions of our Privacy Policy. To request a copy of a previous version, please contact us.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: [email protected]
Phone: 1-888-500-2161
Website: https://soberlifesolutions.com
For privacy-specific inquiries, you may contact our Data Protection Officer at the email address above.
We aim to respond to all privacy-related inquiries within 30 days.